Y2KASE ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, and protect your data.
Information We Collect
- Order information: name, email, shipping address, and phone number. Payment card details are entered directly with our payment processor (Stripe) and never touch our servers.
- Device information: IP address, browser type, and pages visited (via cookies).
- Marketing preferences: only if you opt in.
How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To improve our store and customer experience
- To send marketing emails (only with your consent)
Sharing Your Information
We do not sell your personal data. We share information only with the service providers necessary to operate our store — including Stripe (payment processing), our shipping carriers, our email provider, tawk.to (live chat, loaded only if you start a conversation), and Google Analytics (traffic measurement, used only with your consent).
Your Rights (GDPR)
If you are located in the EU or UK, you have the right to access, correct, or delete your personal data. Contact us at hello@y2kase.com to exercise these rights.
Cookies & Consent
We use two categories of cookies:
- Essential cookies keep the store working — your shopping bag, sign-in session, and security. These are always on.
- Analytics cookies (Google Analytics 4 and our own first-party visitor measurement) help us understand how the store is used so we can improve it. These load only after you accept.
- Live chat cookies are set by tawk.to so we can keep your conversation and its history together. Our help widget answers common questions without loading anything; the chat service and its cookies are only ever loaded if you choose to start a conversation with us.
When you first visit, we ask for your choice via a cookie banner and apply Google Consent Mode — until you accept, analytics and advertising storage stay disabled. You can change your decision at any time using the “Cookie settings” link in the footer, or by clearing cookies in your browser.
Data Retention
We retain order data for 7 years for accounting purposes. You may request deletion of marketing data at any time.
Contact
Data controller: Y2KASE · Email: hello@y2kase.com