We want you to love your Y2KASE order. If something isn't right, we're here to help. 💕
Returns
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
To start a return, email us at hello@y2kase.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days back to your original payment method.
Exchanges
We offer exchanges for different variants (phone model, bundle option) within 30 days. Contact us and we'll arrange a replacement.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos and we'll send a replacement at no cost.
Non-returnable Items
- Items returned after 30 days
- Items with visible wear or damage caused by the customer
Contact
Email: hello@y2kase.com